9oxo Terms and Conditions

1.1 Welcome and Applicability

Welcome to 9oxo. These Terms and Conditions ("Terms") apply to the use of the 9oxo platform and all its services. By creating an account or starting to use any service on the platform, you are considered to have fully agreed to these Terms.

9oxo ("Platform", "we", "us") is an online betting and casino service provider. These Terms are written in Bengali and apply to users in Bangladesh.

1.2 Key Definitions

The following terms are used with specific meanings throughout these Terms:

• "User" / "You" — any person who has registered at 9oxo or is using the platform.
• "Account" — your personal user profile at 9oxo.
• "Services" — 9oxo's online betting, casino games, sportsbook, and all related features.
• "Wager" / "Bet" — funds deducted from your wallet to participate in an event or game.
• "Bonus" — an incentive or additional balance provided by the platform.
• "Wagering Requirement" — the amount you must wager before you can withdraw a bonus.

2.1 Age Requirement and Eligibility

9oxo services are open only to individuals aged 21 or older. Any minor opening an account, depositing funds, or placing bets is strictly prohibited. By using the platform you confirm that:

• You are at least 21 years of age.
• You are using this service voluntarily and with full awareness.
• All information you have provided is true, complete, and up to date.
• You do not reside in an area where online betting is legally prohibited.

2.2 One Account Policy

Each user may open only one account. Having multiple accounts under the same identity is a violation of the rules, and 9oxo reserves the right to suspend or close those accounts at any time. Bonuses or winnings earned across multiple accounts will be cancelled in full.

2.3 Identity Verification (KYC)

9oxo reserves the right to verify a user's identity to maintain a secure environment. Failure to provide the required documents for verification may result in restrictions on account activity. The verification process may require a copy of a national ID card or passport.

2.4 Account Security

You are solely responsible for keeping your login credentials (username and password) completely confidential. Sharing login details with any third party is prohibited. You will be held responsible for all activity carried out from your account.

3.1 Supported Payment Methods

9oxo currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks)

All transactions are protected by SSL encryption. 9oxo will never ask for your bank or mobile banking PIN directly.

3.2 Minimum Deposit and Withdrawal

Minimum deposit amount: ৳300 (applicable for each method).
Minimum withdrawal amount: ৳500.

Withdrawal requests generally take 30 minutes to 3 hours to process. However, this time may increase if KYC verification or a security review is required.

3.3 Transaction Limits and Verification

9oxo may request additional verification for any transaction, particularly for large withdrawal amounts. If fraud or money laundering is suspected, 9oxo reserves the right to hold the transaction and conduct an investigation.

4.1 Welcome Bonus

9oxo offers new users a 200% bonus on their first deposit, up to a maximum of ৳10,000. Some examples are given below:

• Deposit ৳1,000 → ৳2,000 bonus → total balance ৳3,000.
• Deposit ৳12,000 → maximum ৳10,000 bonus → total balance ৳22,000.

The welcome bonus applies once only and to the first account.

4.2 Wagering Requirement

The wagering requirement for bonuses is 25x, calculated on the bonus amount only. For example:

• ৳2,000 bonus × 25 = ৳50,000 must be wagered before bonus winnings can be withdrawn.

The bonus balance cannot be withdrawn until the wagering requirement is met. If the requirement is not met within the bonus validity period, the bonus may be cancelled.

4.3 Bonus Restrictions

The following restrictions on bonuses apply strictly:

• Bonuses are for personal use only — they cannot be transferred to another person.
• Multiple accounts from the same IP address or device will not receive bonus benefits.
• If evidence of bonus abuse is found, the account may be cancelled.
• Each promotion may have its own separate terms — please read them in each offer announcement.

4.4 VIP Program

9oxo's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You can advance from one tier to the next through regular play. The weekly cashback rate differs at each tier:

• Bronze — up to 0.4% weekly cashback.
• Silver — up to 0.8% weekly cashback.
• Gold — up to 1.1% weekly cashback.
• Platinum — up to 1.5% weekly cashback.

9oxo reserves the right to change VIP benefits at any time. VIP status is non-transferable.

5.1 List of Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation:

• Exploiting any technical glitch or vulnerability in the platform.
• Using bots, automated software, or any automated betting method.
• Colluding with other users to artificially determine betting outcomes (match fixing / collusion betting).
• Using the platform for money laundering or illegal financial activity.
• Creating an account using a false identity.
• Operating another person's account or placing bets using a third party's funds.
• Repeatedly creating accounts in order to claim bonus benefits (bonus abuse).

5.2 Fair Play Policy

9oxo firmly believes in fair play. Our games are operated using certified Random Number Generator (RNG) technology, which keeps every outcome completely impartial and unpredictable. It is not possible to alter results to favour any particular player or situation.

6.1 Intellectual Property Ownership

The 9oxo website, its design, logo, content, software, and all intellectual assets are the property of 9oxo. Users may use the platform for personal, non-commercial purposes. Reproducing, distributing, or modifying any content from the platform without prior written permission from 9oxo is prohibited.

6.2 Personal Data and Privacy

9oxo is committed to protecting your personal data. Information is collected, stored, and used in accordance with our privacy policy. For more details, please read our Privacy Policy page.

All data is kept secure using SSL encryption. Personal data is not sold to third parties.

7.1 Account Suspension or Closure by 9oxo

9oxo may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Fraudulent activity or bonus abuse.
• Providing a false identity or documents.
• The account remaining inactive for an extended period.
• A legal notice or government directive.

Legitimate balances (not bonuses — only your own deposits and valid winnings) are generally returned, though they may be held while an investigation is ongoing.

7.2 Account Closure by the User

You may close your account at any time through the support team. If you wish to self-exclude for responsible gaming reasons, visit our Responsible Gaming page.

7.3 Limitation of Liability

9oxo services are provided on an "as-is" basis. 9oxo is not liable for any loss caused by technical outages, internet connection issues, or faults with third-party game providers. Maximum liability will not in any case exceed the actual funds deposited in your account.

8.1 Responsible Gaming Policy

9oxo believes that gambling is a form of entertainment — not a solution to financial problems. We are committed to the wellbeing and financial protection of our users. You can set:

• Daily, weekly, or monthly deposit limits.
• Loss limits.
• Self-exclusion for a set period of time.

For more information, see our Responsible Gaming page.

9.1 How to Submit a Complaint

If you have a complaint or dispute, please contact our support team first. Live chat is available 24/7 and you can also write to us by email at [email protected]. We review every complaint seriously and aim to resolve it as quickly as possible.

9.2 Final Decision

In technical matters, 9oxo's system logs and records will be treated as conclusive evidence. In any dispute involving betting outcomes, transaction history, or similar matters, 9oxo's decision will be considered final — though cases of clear technical error may be reconsidered.

10.1 Right to Update Terms

9oxo reserves the right to change, amend, or update these Terms at any time. A notice will be posted on the platform for significant changes. Continuing to use the platform after a change takes effect means you are considered to have agreed to the new Terms.

Visit this page regularly and keep track of the date of any changes.

10.2 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between 9oxo and the user. If any one provision is found to be legally unenforceable, the remaining provisions will continue to be in effect.

10.3 Contact

For any questions about these Terms, contact us via 24/7 live chat or by email at [email protected]. Our support is available in both Bengali and English.