9oxo's Privacy Policy
A full and transparent account of how 9oxo collects, uses, and protects your personal information is presented here.
Introduction and Scope
This privacy policy applies to all users of the 9oxo platform. When you visit our website, create an account, use our betting or casino services, or contact us — we collect certain information from you. The purpose of this policy is to ensure complete transparency about how that information is collected, why it is used, and what your rights are.
9oxo believes that data protection is not just a legal obligation — it is an ethical responsibility toward our users. We use SSL encryption and advanced security technology to ensure that your personal information remains protected at all times.
Please read this policy carefully. By using our services, you are considered to have given your consent to the terms of this policy.
Information We Collect
9oxo collects several types of information, which are described in detail below.
2.1 Registration and Account Information
When you create an account on 9oxo, we collect the following information:
- Full name and date of birth (required for age verification)
- Email address and mobile number
- Residential address
- Preferred username and password
- National ID card or passport details (for identity verification)
2.2 Financial Information
To process transactions, we collect payment-related information, which includes:
- bKash, Nagad, Rocket, and Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Important: 9oxo never stores your full payment card number or PIN. All financial transactions are carried out through encrypted connections.
2.3 Usage and Activity Information
Certain information is collected automatically while you use the platform:
- IP address and device type
- Browser and operating system information
- Pages visited and session duration
- Betting and gaming activity records
- Information obtained through cookies and similar tracking technologies
Purpose of Data Use
9oxo uses your information only for specific and legitimate purposes. The main purposes for which we use your data are:
3.1 Account Management and Service Delivery
Your information is used to create and manage your account, verify logins, process financial transactions, and manage bonuses and promotions.
3.2 Identity and Age Verification
9oxo is a responsible gaming platform. We ensure that only individuals aged 21 or above can use our services. Identity verification is a mandatory part of this process.
3.3 Security and Fraud Prevention
We monitor transactions and analyze user behavior to prevent unauthorized access, fraudulent activity, and money laundering.
3.4 Customer Support and Communication
Your contact information is used to stay in touch with you, resolve issues, send important notifications, and provide assistance.
3.5 Service Improvement and Personalization
By analyzing how you use the platform, we improve the overall experience and present content according to your preferences.
Data Sharing and Third Parties
9oxo never sells or inappropriately shares your personal information with third parties. However, there are certain situations where sharing information may be necessary:
4.1 Service Providers
We work with trusted third parties for payment processing, technical support, and customer service. These partners may only use your information for the specified purpose and are bound by confidentiality agreements.
4.2 Legal Obligations
If required as part of a court order, government directive, or legal process, information may be shared with the relevant authorities in compliance with applicable law.
4.3 Protecting Someone's Safety
In cases of serious fraud, deception, or security threats, it may be necessary to notify the relevant authorities.
To be clear: 9oxo does not sell or transfer your information to any advertiser or data broker.
Cookies and Tracking Technology
The 9oxo website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our services.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and running the basic functions of the website. Without them, the platform will not work properly.
5.2 Functional Cookies
These cookies are used to save your language preferences, settings, and customizations so you do not have to set them up again each time you log in.
5.3 Analytics Cookies
Analytics data is collected to understand how users interact with the platform. This information is used to improve our services and is generally anonymized.
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some services to stop working properly.
Data Security Measures
9oxo applies industry-leading security technology to protect your information:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted through encrypted connections.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Two-Factor Verification: Additional verification is available for important account actions.
- Regular Security Audits: Security assessments of our systems are conducted on a regular basis.
- Access Controls: Only authorized staff are granted access to specific data.
Please keep in mind that no one can guarantee complete security on the internet. 9oxo makes every effort, but users must also take responsibility for keeping their own passwords and account information safe.
Data Retention Period
9oxo does not retain any information beyond what is necessary. Our data retention policy is as follows:
- Active account data: All relevant information is retained for as long as the account remains active.
- Closed account data: Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.
- Transaction records: Financial transaction records are retained for the period required under applicable law.
- Analytics data: Anonymized analytics data may be kept for an extended period, but it cannot be used to identify any specific individual.
Your Rights
As a 9oxo user, you have the following rights regarding your own information:
8.1 Right to Access
You can contact us to find out what information we hold about you. We will provide that information within a reasonable timeframe.
8.2 Right to Correction
If any information in your account is incorrect or incomplete, you can request that it be corrected.
8.3 Right to Deletion
In certain circumstances, you can request that your information be deleted. However, due to legal obligations, it may not be possible to delete some information.
8.4 Right to Object to Processing
You can object to your information being used for marketing purposes and we will act accordingly.
To exercise these rights, contact our support team at: [email protected] — we offer 24/7 live chat and email support.
Protection of Minors
9oxo strictly ensures that this platform is for individuals aged 21 or above only. We do not knowingly collect information from any minor. If we become aware that a minor has provided information, we will immediately close that account and delete all associated data.
Parents are requested to ensure that their children do not use this platform. If you have any concerns about this, please contact [email protected].
Policy Changes
9oxo may update this privacy policy from time to time. If there are any significant changes, we will notify you via the email address registered to your account or through a notification on the platform.
Continuing to use the platform after changes have been made means you have accepted the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact 9oxo:
- Live Chat: Available 24/7 on the platform, with support in Bengali and English
- Email: [email protected]
We take every concern seriously and will do our best to resolve it as quickly as possible.